FAQ

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​All hirers who wish to drive one of River’s motorhomes have to be between the ages of 23 -75. They need to have held a full licence for a minimum of 2 years and needs to have current driving experience to drive our vehicles. Other licence holders and age groups can be considered on referral to an insurance underwriter.
River Motorhomes hire costs include fully comprehensive insurance. We will arrange this insurance through a trusted insurer prior to collection. The excess insurance is the amount payable by the hirer for each, and every occurrence of damage or theft claimed on the vehicle, or any third-party claim made against River.
The insurance excess is £1500 but can be reduced by opting to pay the Damage Limitation Waiver (DLW). Unfortunately, you are not able to purchase this online but it can be purchased when you come to collect the motorhome. Further details below:

This is a list of items that our insurance does not cover. These items are chargeable on a case by case basis. Meaning that the normal insurance excess will not apply

Awning damage
Bike rack damage
Windscreen and glass damage
Damage to road wheels or punctures and blowouts
Broken or lost keys
Vandalism or vehicle break in
Repairs or damage believed to be the result of negligent, abnormal or deliberate acts
Damage above windscreen height (6.6ft or 2m)


River’s insurance does not cover any personal possessions or personal insurance for customers including physical/bodily injury or death to the driver. Our advice would be to make sure you take out your own Personal Holiday Insurance

The hirer will be held fully liable and their insurance cover may be revoked if they fail to abide by Rivers terms and conditions. Our complete terms and condition are included within your rental agreement at our offices.
Booking Deposit - All bookings require a non-refundable 25% deposit.
However, if the collection date is within 6 weeks the full balance will be due.
Security Deposit (refundable) – A minimum of £800.00 is due at the time of vehicle collection. This will be higher for EU and event hire. All deposits may be increased at the discretion of River Motorhomes employees.
Valued customer - please know that all security deposits will be refunded as soon as the vehicle has been checked in and it is confirmed that it is in exactly the same state as it was when we hired it out. However, please allow 5 working days for the deposit to appear in your bank account.
​Yes, our motorhomes are allowed to travel through most European countries. 

​There are extra costs incurred if you take a River Motorhome abroad due to the added breakdown cover and insurance charges.

One off charge for up to 7 = £99.00
8 nights and over: £99 + £12 per night, up to a maximum of £250.00

The additional charges cover:

§ Additional Insurance
§ Additional Breakdown Cover
§ European Travel Kit
§ Mileage
§ A Vehicle on Hire Certificate (VE103B). This provides proof that you have our permission to take a River motorhome abroad 

Please note: The minimum abroad motorhome hire is 7 night. You are able to drop your vehicle back earlier, but you will be charged for that minimum period.
3rd additional Driver – maximum of 3 - £80 per hire

Adult and/or Child Bike - £7 per night, per bike


Cleaning – Inside Vehicle - £95 – General clean, hoover, polish etc. (Stain damage, broken items etc- not included)
If not already cleaned by hirer

Damage Limitation Waiver (DLW) – Not available to book online (available on collection) 3 to 5 nights: £90
6 nights and over: £90 + £18 per night, up to a maximum of £350.00, this can only be arranged at our offices on collection of your 
motorhome.


Bed linen and towel packs per hire - from £12 per pack


EU Hire - One off charge for up to 7 nights = £129 - 8 nights and over: £129 + £18 per night, up to a maximum of £400

Gas BBQ - Fixed price: £30 

Generator - Fixed price: £75

Pets – maximum 2 (dogs or cats) Travel cage included Fixed price: £50, per hire

Playstation or Xbox - £25 per hire


Snow Chains – Front wheels - Fixed price: £35, per set
Yes, as long as your licence was issued in the European Union (EU) or European Economic Area (EEA) countries they are treated equally. To help here is a useful list of the relevant Countries:
European Countries
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.
European Economic Area
Iceland, Liechtenstein and Norway.
This means if you hold a valid community licence from an EU/EEA country you are able to drive in line with the applicable authorisation as per your driving licence.

Please note: If your licence is not valid in the UK it is a criminal offence to drive. If you ignore this and drive a vehicle this will invalidate the insurance and you will be breaking the law again as you will be driving without valid motor insurance
.
​Any Non UK, EU, EEA licences have to be valid for the whole period of the motorhome rental. An international Driving permit will be required if the foreign licence is in a foreign alphabet.
Please note: If you have an International Driving Permit that was issued in the UK they are not valid in the UK.
If you are a driver from outside the UK and would like some further guidance please view the links below:

www.tripadvisor.co.uk/Travel-g186216-c9626/United-Kingdom:Driving.Tips.For.Visitors.html
or
www.visitbritain.com/gb/en/plan-your-trip/getting-around-britain/travelling-car

PLEASE BE AWARE: If it is discovered that a River motorhome is being driven by an uninsured and unauthorised driver that is anyone where we have not seen, verified and recorded the licence details on the rental agreement then the hire will be terminated immediately and the hirer will be liable for all cost and we will levy an extra charge of £500.
Several different endorsements are fine. Although, more than 6 points or a recent endorsement may cause an increased excess or refusal of rental, as will any serious convictions within the last 11 years. River reserve the right to decline rental for certain endorsements. Please do ring our offices regarding any endorsements / conviction that you wish to discuss in more detail. No more than ONE fault or outstanding accident/claim/incident in the last 3 years.
We INCLUDE 2 drivers as standard and a 3rd can be added for £80 per hire
​Definitely, there is an additional change of £50 per pet and you are allowed up to two furry friends.
​Yes, we are able to fit a bike rack on the rear of the motorhome. The two and four berth motorhomes have a capacity for two bikes at £4 per night and the six berth has a capacity for four bikes at £7 per night.
​Yes, our 6 Berth Swift Kontiki 649 has the capability to tow a car.
The motorhome will be available for collection from our Coventry office between 14.30 and 16.30
We offer Monday to Saturday collections and returns (excluding Bank Holidays).
As soon as you become aware that you are going to be late please call our office on 0330 808 0805.
Please note: Our latest pick up is 16.30
Yes, we are able to arrange to deliver and/or collect your motorhome using our deposit, deploy and depart service. This service is quoted based upon mileage and time, please email or call the office for further information.
Yes, we are able to collect you from an airport, bus/train station if you arrange this with us prior to your collection day. If you wish to use this service please call our office on 0330 808 0805 or email office@rivermotorhomes.co.uk. There is a change for this service.
Yes, you are able to leave your car with us. Our only request is that you leave the keys with us so if needed we can move it. Although, please know that your car and its contents are left at completely your own risk.
We provide you with UK and European road side assistance and full vehicle recovery. Our motorhomes are regularly checked so it is highly unlikely that the vehicle or any of the equipment will break down. However, if something does happen please contact our offices as soon as possible on 0330 808 0805 and we will be able to instruct you from there.
​Firstly, your enjoyment of our motorhome is paramount. We want you to go and have any amazing holiday and enjoy all the exclusive trappings a holiday on the move can offer you. However, what we do expect is that you respect and take care of our motorhome and its contents.
If there is any damage or lost to the interior, exterior of the vehicle or its contents no matter how it is caused, we will have no choice but to charge you for its repair or replacement.
Due to this, we would suggest that you do not move off until you have done a thorough check of both the outside and the inside of the vehicle. Make sure the aerial and steps are retracted the gas is off and the power lead has been safely stowed away. Also, check the windows, doors, roof vents and skylights are closed and secured. Do remember that the awning should not be left out at night or while you are away from the vehicle. It should only be used as a protector from the sun and should be put away in any adverse weather such as snow, wind or rain etc.
It is also advisable to get one of your fellow passengers to stand outside, away from the vehicle so they can help to safely guide you as you reverse.
If there is an unfortunate incident where damage or loss has occurred to any part of one of our vehicles, please contact River’s office immediately. This may then limit the cost to you because if we are made aware of the issue prior to your return, we may be able to order parts and just mend/replace the item on your return. This could then negate the need to find an alternative motorhome for our next customer. A cost you may be liable for.
Absolutely, we will show you everything you need to know, this normally takes around 45 minutes. We also supply how to guides and check lists
Yes, you will need to bring the following original documents. Please note: We cannot accept photocopies.



Driving licence. Current latest issue with your photo on it.

Passport

Proof of residential home address:

1 x utility bill (primary form of proof)
Utilities are: Electric, Water, Gas, Broadband, Council tax or landline telephone bill.

1 x of the documents listed below (secondary proof) alongside an utility.
TV/Internet/Landline telephone bill (including Sky/Virgin/BT etc)
Bank or Credit card statement
Mortgage statement

HMRC & DWP documentation is acceptable in addition to one utility bill/statement

Mobile phone bills (subject to being under the age of 25, will require referral)

WHAT IS NOT SUITABLE:
Any document relating to insurance
Any document that does not meet the above mentioned criteria



All drivers must produce their driving licences at the River Motorhomes office or they will not be able to drive the vehicle.



Credit or Debit Card ‐ we need this to take your refundable £1200.00 security deposit. 

​If you find that you need to cancel your booking the following charges will apply:

Prior to 6 weeks before your booking the deposit will be withheld
Between six and four weeks, half of the total hire charge will be withheld
Between four and two weeks, three quarters of the total hire charge will be withheld.
Between two weeks and No Show: all (100%) of the total hire charge will be withheld.


Although, it is not a service we provide. It may be of benefit to take out Personal Holiday Insura
Booking a motorhome with River could not be easier. Just use one of the following three methods:

Book and Pay online

Call the River Motorhomes team on 0330 808 0805

Email our office at office@rivermotorhomes.co.uk
- Fully equipped kitchen with all the utensils, crockery and cutlery provided

- Luxury travel hamper provided with our compliments

- 4G WiFi router, enjoy fast internet on the move

- Colour LED TV

- Bike rack that will carry up to 4 cycles

- Two drivers are included in every hire and you can add a third for a small additional cost

- Outside dining set

- Luxury toiletries

- Umbrellas

- UK & European breakdown cover

- Satellite navigation unit

- Hand free phone kit